Banca Sistema
Financial Support
Measures to Support Customers Affected by Extreme Weather Events
Following particularly severe weather events that have occurred throughout the country and the related declarations of a state of emergency adopted by the competent authorities, the Bank is making specific financial support measures available to customers residing in or having their headquarters in the affected areas.
In accordance with current regulations and the provisions issued by the Civil Protection Agency and other competent authorities, the Bank allows customers to request a suspension of payments on mortgage installments and other outstanding financings, under the conditions and in accordance with the procedures outlined in the individual regional notices.
These measures apply exclusively to individuals and territories identified in the official declarations of a state of emergency and in accordance with the procedures outlined below.
Scope of Application
Pursuant to the individual ordinances, the suspension may be granted to:
- individuals or businesses holding mortgages on evacuated or damaged buildings;
- businesses holding mortgages related to the Management of commercial and economic activities—including agricultural activities—carried out in evacuated or damaged buildings;
- individuals holding mortgages related to the management of agricultural activities carried out on land affected by exceptional natural disasters.
Procedures and Effects of the Suspension
The suspension of mortgage installment payments may take place, depending on the option chosen by the customer, in the following alternative ways:
- suspension of the entire installment: at the end of the suspension period, repayment of the installments will resume, starting with the suspended ones and continuing with the remaining installments in the previously defined order, with a corresponding shift in the amortization schedule and its consequent extension for a duration equal to that of the suspension. In the case of index-linked financing, the interest rate applied upon resumption of repayment will be calculated based on the value of the indexing parameter in effect at the time of resumption. The payment of non-delinquent interest, accruing on the principal during the suspension period (at the contractually agreed-upon rate), will be spread over the entire remaining repayment schedule, beginning with the first installment following the resumption of amortization, through additional periodic payments in addition to the regular installments and with the same frequency as those installments, in an amount equal, for each installment, to the total sum of such interest divided by the number of remaining installments in the amortization schedule;
- Suspension of the principal-only portion: For all installments falling within the suspension period, the Customer will pay, on the original due dates, an interest portion equal to the interest pertaining to the suspended installment, subject to changes in the reference parameters. Repayment of the principal portions of the suspended installments will resume starting with the suspended ones and will continue with the remaining installments in the previously defined order, with a corresponding shift in the amortization schedule and its consequent extension for a duration equal to that of the suspension.
The suspension does not entail:
- the application of fees or processing charges;
- a change in the rates or spreads applied to the mortgage or finance lease;
- a request for additional guarantees.
Failure to pay the full installment during the suspension period is exempt from compensation for damages in the form of late payment interest.
Failure to pay or late payment of the interest portion—where the Customer has opted to suspend only the principal portion—will result in the application of late payment interest limited to the interest portion.
During the suspension period, interest will continue to accrue at the contractual rate and must be repaid in accordance with the procedures outlined above, depending on the option chosen.
In any case, all obligations, agreements, conditions, and guarantees of the original loan agreement that are not incompatible with the statutory suspension and with the provisions of this document shall remain in effect.
No other changes will be made to the loan/finance lease agreement, and any novation effect is expressly excluded.
Duration of the Suspension
The suspension shall remain in effect as long as the buildings in question remain unusable or uninhabitable and, in any case, no later than the termination of the state of emergency. For agricultural activities carried out on land affected by natural disasters, the suspension shall in any case not extend beyond the date of termination of the state of emergency.
Application for Suspension and Deadlines for Submission
The request for suspension of mortgage payments must be accompanied by the self-certification form regarding the damage sustained (“Self-Certification for Mortgage Payment Moratorium”) submitted in accordance with Presidential Decree No. 445 of December 28, 2000, as amended and supplemented.
The request form must be sent to the Bank via certified email (PEC) to the following address: bancasistema@legalmail.it, signed by the Customer with a digital signature.
Customers may submit requests for suspension within the deadlines specified from time to time in the relevant regional notice.
For further information and clarification, please write to customer@bancasistema.it.
List of Ordinances
Emergency Due to Exceptional Weather Events Occurring in the Territory of the Province of Frosinone and the Metropolitan City of Rome Capital
Mortgage payment suspension for individuals holding mortgages on buildings that have been evacuated or declared uninhabitable, or for the management of commercial and economic activities—including agricultural activities—carried out in such buildings located within the territory; or, in the case of agriculture, carried out on the “ ” (land parcels) affected by the exceptional natural disasters in the Province of Frosinone and the Metropolitan City of Rome Capital and damaged as a result of the exceptional weather events that occurred in January and February 2026.
Whereas:
by resolution dated July 14, 2026, the Council of Ministers declared a state of emergency, for twelve months, as a result of the exceptional weather events that occurred in January and February 2026 within the territory of the Province of Frosinone and the Metropolitan City of Rome Capital;
in implementation of said resolution, the Head of the Department of Civil Protection issued, on August 11, 2026, Ordinance No. 1,207 and subsequent amendments, entitled “Initial Urgent Civil Protection Measures in Response to the Exceptional Weather Events that Occurred in January and February 2026 in the Territory of the Province of Frosinone and the Metropolitan City of Rome,” published in the Official Gazette No. 195 of August 24, 2026 (hereinafter the “Ordinance”);
Article 12 of the Ordinance, titled “Suspension of Mortgages,” provides as follows:
“Due to the severe socioeconomic hardship resulting from the event described in the preamble, said event constitutes a case of force majeure within the meaning and for the purposes of Article 1218 of the Civil Code. Holders of mortgages on buildings that have been evacuated or rendered uninhabitable, or on the management of commercial and economic activities—including agricultural activities—carried out in such buildings or, in the case of agriculture, carried out on land affected by exceptional natural disasters, are entitled, upon submission of a self-certification of the damage sustained, made in accordance with Presidential Decree No. 445 of December 28, 2000, No. 445, as amended and supplemented, are entitled to request from credit institutions and banks—until the aforementioned property is deemed safe for use or habitable, and in any case no later than the date of termination of the state of emergency, as in the case of agricultural land—a suspension of the installments on such mortgages, choosing between the suspension of the entire installment or that of the principal-only portion.
Within thirty days of the effective date of this ordinance, banks and financial intermediaries shall inform borrowers, at least by means of a notice displayed in their branches and published on their websites, of the possibility to request a suspension of payments, indicating the repayment schedule and the costs of the suspended payments calculated in accordance with the provisions of the December 18, 2009, agreement between the ABI and consumer associations regarding the suspension of payments, as well as the deadline—not less than thirty days—for exercising the right to suspension. If the bank or financial intermediary fails to provide this information within the prescribed timeframes and with the required content, installments due by July 14, 2027, shall be suspended until that date, at no additional cost to the borrower.”;
We would like to inform our valued customers that our Bank is prepared to suspend mortgage payments in accordance with the aforementioned article of the Ordinance, following the procedures described above.
Emergency due to exceptional weather events occurring in the territory of the Province of Ascoli Piceno and the Municipality of Amandola in the Province of Fermo
Suspension of mortgage payments for borrowers with mortgages on buildings that have been evacuated or declared uninhabitable, or for the management of commercial and economic activities—including —carried out in such buildings located within the territory, or, in the case of agriculture, carried out on land affected by the exceptional natural disasters in the Province of Ascoli Piceno and the Municipality of Amandola in the Province of Fermo and damaged as a result of the exceptional weather events that occurred between March 26 and April 3, 2026.
Whereas:
by resolution dated July 23, 2026, the Council of Ministers declared a state of emergency, for twelve months, as a result of the exceptional weather events that occurred between March 26 and April 3, 2026, in the territory of the Province of Ascoli Piceno and the Municipality of Amandola in the Province of Fermo;
in implementation of said resolution, the Head of the Department of Civil Protection issued, on August 14, 2026, Order No. 1,208, as amended or supplemented, entitled “Initial urgent civil protection measures in response to the exceptional weather events that occurred between March 26 and April 3, 2026, in the territory of the Province of Ascoli Piceno and the Municipality of Amandola in the Province of Fermo,” published in the Official Gazette No. 196 of August 25, 2026 (hereinafter the “Ordinance”);
Article 11 of the Ordinance, titled “Suspension of Loans,” provides as follows:
“Due to the severe socioeconomic hardship resulting from the event described in the preamble, said event constitutes a case of force majeure within the meaning and for the purposes of Article 1218 of the Civil Code. Holders of mortgages on buildings that have been evacuated or declared uninhabitable, or on the management of commercial and economic activities—including agricultural activities—carried out in such buildings, upon submission of a self-certification of the damage sustained, prepared in accordance with Presidential Decree No. 445 of December 28, 2000, as amended and supplemented, are entitled to request from credit institutions and banks, until the aforementioned property is deemed safe for use or habitable, and in any case no later than the date of termination of the state of emergency—as in the case of agricultural land—a suspension of the installments on such mortgages, choosing between the suspension of the entire installment or that of the principal-only portion.
Within thirty days of the effective date of this ordinance, banks and financial intermediaries shall inform borrowers, at least by means of a notice posted in their branches and published on their websites, of the possibility to request a suspension of payments, indicating the repayment schedule and the costs of the suspended payments calculated in accordance with the provisions of the December 18, 2009, Agreement between the Italian Banking Association (ABI) and consumer associations regarding the suspension of payments, as well as the deadline—not less than thirty days—for exercising the right to suspension. If the bank or financial intermediary fails to provide such information within the prescribed timeframes and with the required content, installments due by July 23, 2027, shall be suspended until that date, without any additional expenses to the borrower.”;
We would like to inform our valued customers that our Bank is prepared to implement the suspension of mortgage payments in accordance with the aforementioned article of the Ordinance, as described above.
Ocdpc No. 1208 of August 14, 2026 | Department of Civil Protection
Emergency due to exceptional weather events occurring in the municipalities of Borca di Cadore and San Vito di Cadore in the Province of Belluno—Extension of the state of emergency for an additional 12 months
Suspension of mortgage payments for individuals holding mortgages on buildings that have been evacuated or damaged, or related to the Management of commercial, economic, including agricultural activities, carried out in those same buildings located within the municipalities of Borca di Cadore and San Vito di Cadore in the Province of Belluno and damaged as a result of the exceptional weather events that occurred from June 15, 2025, to July 1, 2025, and from July 12 to 13, 2025.
Whereas:
by resolution dated August 28, 2025, the Council of Ministers declared a state of emergency, for twelve months, as a result of the exceptional weather events that occurred from June 15, 2025, to July 1, 2025, and from July 12 to 13, 2025, in the territory of the municipalities of Borca di Cadore and San Vito di Cadore in the Province of Belluno;
In implementation of said resolution, the Head of the Department of Civil Protection issued, on July 14, 2026, Order No. 1201, as subsequently amended and/or supplemented, setting forth “Initial urgent civil protection measures in response to the exceptional weather events that occurred from June 15, 2025, to July 1, 2025, and from July 12 to 13, 2025, in the municipalities of Borca di Cadore and San Vito di Cadore in the Province of Belluno,” published in the Official Gazette No. 171 of July 25, 2026 (hereinafter the “Ordinance”);
Article 9 of the Ordinance, titled “Suspension of Loans,” provides as follows:
“Due to the severe socio-economic hardship resulting from the event described in the preamble, said event constitutes a case of force majeure within the meaning and for the purposes of Article 1218 of the Civil Code. Holders of mortgages on evacuated or damaged buildings, or on the management of commercial and economic activities—including agricultural activities—carried out in such buildings, upon submission of a self-certification of the damage sustained, prepared in accordance with Presidential Decree No. 445 of December 28, 2000, as amended and supplemented, are entitled to request from credit institutions and banks, until the aforementioned property is deemed safe for use or habitable, and in any case no later than the date of termination of the state of emergency, a suspension of the installments on such mortgages, choosing between the suspension of the entire installment or that of the principal-only portion.
Within thirty days of the effective date of this ordinance, banks and financial intermediaries shall inform borrowers, at least by means of a notice posted in their branches and published on their websites, of the possibility to request a suspension of payments, specifying the repayment schedule and the costs of the suspended payments calculated in accordance with the provisions of the December 18, 2009, agreement between the Italian Banking Association (ABI) and consumer associations regarding the suspension of payments, as well as the deadline—not less than thirty days—for exercising the right to suspension. If the bank or financial intermediary fails to provide this information within the prescribed timeframes and with the required content, installments due by August 28, 2026, shall be suspended until that date, at no additional cost to the borrower”;
We would like to inform our valued customers that our Bank is prepared to implement the suspension of mortgage payments in accordance with the aforementioned article of the Ordinance, as described above.
Ocdpc No. 1201 of July 14, 2026 | Department of Civil Protection
Extension of the State of Emergency: Council of Ministers Resolution of August 4, 2026—Extension of the State of Emergency for Weather Events in Veneto, June–July 2025 | Department of Civil Protection
Emergency due to exceptional weather events occurring in the territory of the Municipality of Palagano, in the locality of Boccassuolo, Province of Modena—Extension of the state of emergency for an additional 12 months
Suspension of mortgage payments for businesses whose buildings have been evacuated or rendered uninhabitable, or that conduct commercial or economic activities—including agricultural activities—in such buildings located within the municipality, or in the case of agriculture carried out on lands affected by landslides or flooding, in the municipality of Palagano, in the locality of Boccassuolo, in the province of Modena, and damaged as a result of the exceptional landslide that occurred on March 14, 2025.
Whereas:
by resolution dated June 30, 2025, the Council of Ministers declared a state of emergency, for twelve months, as a result of the exceptional landslide event that occurred on March 14, 2025, in the territory of the Municipality of Palagano, in the locality of Boccassuolo, in the province of Modena;
in implementation of said resolution, the Head of the Department of Civil Protection issued, on July 30, 2025, Order No. 1156 and subsequent amendments, entitled “Initial urgent civil protection measures in response to the landslide that occurred beginning on March 14, 2025, in the territory of the Municipality of Palagano, in the locality of Boccassuolo,” published in the Official Gazette No. 182 of August 7, 2025 (hereinafter the “Ordinance”);
by Resolution of the Council of Ministers dated June 4, 2026, published in the Official Gazette No. 138 of June 17, 2026, the aforementioned state of emergency was extended for an additional 12 months, that is, until June 30, 2027;
In accordance with that resolution, the Head of the Department of Civil Protection issued, on July 30, 2025, Order No. 1156 and subsequent amendments, entitled “Initial urgent civil protection measures in response to the landslide that occurred beginning on March 14, 2025, in the municipality of Palagano, in the locality of Boccassuolo,” published in the Official Gazette No. 182 of August 7, 2025 (hereinafter the “Ordinance”);
Article 11 of Ordinance No. 1156, titled “Suspension of Mortgages,” provides as follows:
“Due to the severe socioeconomic hardship resulting from the event described in the preamble, said event constitutes a case of force majeure within the meaning and for the purposes of Article 1218 of the Civil Code. Holders of mortgages on buildings that have been evacuated or declared uninhabitable, or on the management of commercial and economic activities—including agricultural activities—carried out in such buildings, or in the case of agriculture conducted on lands affected by landslides or flooding, are entitled, upon submission of a self-certification of the damage sustained, made in accordance with Presidential Decree No. 445 of December 28, 2000, No. 445, as amended and supplemented, are entitled to request from credit institutions and banks—until the aforementioned property is deemed safe or habitable, and in any case no later than the date of termination of the state of emergency, as in the case of agricultural land—a suspension of the installments on such mortgages, choosing between the suspension of the entire installment or that of the principal-only portion.
Within thirty days of the effective date of this ordinance, banks and financial intermediaries shall inform us borrowers, at least through a notice displayed in their branches and published on their websites, of the possibility to request a suspension of installments, indicating the repayment schedule and the costs of the suspended payments calculated in accordance with the provisions of the Agreement of December 18, 2009, between the Italian Banking Association (ABI) and consumer associations regarding the suspension of payments, as well as the deadline—not less than thirty days—for exercising the right to suspension. If the bank or financial intermediary fails to provide this information within the prescribed timeframes and with the required content, installments due by that date shall be suspended during the state of emergency without any additional expenses to the borrower.”;
We would like to inform our valued customers that our Bank is available to implement the suspension of mortgage payments in accordance with the aforementioned article of the Ordinance, as described above.
Ocdpc No. 1156 of July 30, 2025 | Department of Civil Protection
Extension of the State of Emergency: Council of Ministers Resolution of June 4, 2026—Palagano-Boccassuolo Landslide Event, March 2025 | Department of Civil Protection
Emergency due to exceptional weather events occurring in the regions of Abruzzo, Basilicata, Molise, and Puglia
Suspension of mortgage payments for businesses with buildings that have been evacuated or damaged, or for the management of commercial and economic activities—including agricultural activities—carried out in such buildings located in the regions of Abruzzo, Basilicata, Molise, and Puglia and damaged as a result of the exceptional weather events that occurred beginning March 28, 2026.
Whereas:
by resolution dated April 9, 2026, the Council of Ministers declared a state of emergency, for twelve months, as a result of the exceptional weather events that occurred beginning March 28, 2026, in the regions of Abruzzo, Basilicata, Molise, and Puglia;
in implementation of said resolution, the Head of the Department of Civil Protection issued, on May 4, 2026, Order No. 1189 and subsequent amendments, entitled “Initial Urgent Civil Protection Measures in Response to the Exceptional Weather Events that, Beginning on March 28, 2026, Affected the Territories of the Regions of Abruzzo, Basilicata, Molise, and Puglia,” published in the Official Gazette No. 107 of May 11, 2026 (hereinafter the “Ordinance”);
Article 9 of the Ordinance, titled “Suspension of Mortgages,” provides as follows:
“Due to the severe socioeconomic hardship resulting from the event described in the preamble, said event constitutes a case of force majeure within the meaning and for the purposes of Article 1218 of the Civil Code. Holders of mortgages on evacuated or damaged buildings, or on the management of commercial and economic activities—including agricultural activities—carried out in such buildings, upon submission of a self-certification of the damage sustained, prepared in accordance with Presidential Decree No. 445 of December 28, 2000, as amended and supplemented, are entitled to request from credit institutions and banks, until the aforementioned property is deemed safe for use or habitable, and in any case no later than the date of termination of the state of emergency, a suspension of the installments on such mortgages, choosing between the suspension of the entire installment or that of the principal-only portion.
Within thirty days of the effective date of this ordinance, banks and financial intermediaries shall inform us borrowers, at least by means of a notice posted in their branches and published on their websites, of the possibility to request a suspension of payments, indicating the repayment schedule and the costs of the suspended payments calculated in accordance with the provisions of the Agreement of December 18, 2009, between the Italian Banking Association (ABI) and consumer associations regarding the suspension of payments, as well as the deadline—not less than thirty days—for exercising the right to suspension. If the bank or financial intermediary does not provide this information within the prescribed timeframes and with the required content, installments due by April 9, 2027, shall be suspended until that date, without any additional expenses to the borrower.”;
We would like to inform our valued customers that our Bank is available to implement the suspension of mortgage payments in accordance with the aforementioned article of the Ordinance, as described above.
Ocdpc No. 1189 of May 4, 2026 | Department of Civil Protection
Emergency due to exceptional weather events occurring in the provinces of Catanzaro and Cosenza
Suspension of mortgage payments for businesses with buildings that have been evacuated or rendered uninhabitable, or for the management of commercial and economic activities—including agricultural activities—carried out in such buildings or, in the case of agriculture, carried out on land affected by the exceptional natural disasters, located within the provinces of Catanzaro and Cosenza and damaged as a result of the exceptional weather events that occurred from February 11 to 20, 2026.
Whereas:
by resolution dated March 10, 2026, the Council of Ministers declared a state of emergency, for twelve months, as a result of the exceptional weather events that occurred from February 11 to 20, 2026, in the territory of the Provinces of Catanzaro and Cosenza;
in implementation of said resolution, the Head of the Department of Civil Protection issued, on March 31, 2026, Ordinance No. 1187 and subsequent amendments, entitled “Initial Urgent Civil Protection Measures in Response to the Exceptional Weather Events that Occurred from February 11 to 20, 2026, in the Provinces of Catanzaro and Cosenza,” published in the Official Gazette No. 85 of April 13, 2026 (hereinafter the “Ordinance”);
Article 11 of the Ordinance, titled “Suspension of Loans,” provides as follows:
“Due to the severe socioeconomic hardship resulting from the event described in the preamble, said event constitutes a case of force majeure within the meaning and for the purposes of Article 1218 of the Civil Code. Holders of mortgages on buildings that have been evacuated or rendered uninhabitable, or on the management of commercial and economic activities—including agricultural activities—carried out in such buildings or, in the case of agriculture, carried out on land affected by exceptional natural disasters, are entitled, upon submission of a self-certification of the damage sustained, made in accordance with Presidential Decree No. 445 of December 28, 2000, No. 445, as amended and supplemented, are entitled to request from credit institutions and banks—until the aforementioned property is deemed safe for use or habitable, and in any case no later than the date of termination of the state of emergency, as in the case of agricultural land—a suspension of the installments on such mortgages, choosing between the suspension of the entire installment or that of the principal-only portion.
Within thirty days of the effective date of this ordinance, banks and financial intermediaries shall inform us borrowers, at least by means of a notice displayed in their branches and published on their websites, of the possibility to request a suspension of installments, indicating the repayment schedule and the costs of the suspended payments calculated in accordance with the provisions of the December 18, 2009, agreement between the ABI and consumer associations regarding the suspension of payments, as well as the deadline—not less than thirty days—for exercising the right to suspension. If the bank or financial intermediary fails to provide this information within the prescribed time frame and with the required content, installments due by March 10, 2027, shall be suspended until that date, at no additional cost to the borrower.”;
We would like to inform our valued customers that our Bank is available to implement the suspension of mortgage payments in accordance with the aforementioned article of the Ordinance, following the procedures described above.
Ocdpc No. 1187 of March 31, 2026 | Department of Civil Protection
Emergency due to exceptional weather events occurring in the coastal areas of the Calabria Region, the Autonomous Region of Sardinia, and the Sicilian Region
Suspension of mortgage payments for businesses whose buildings have been evacuated or damaged, or that conduct commercial and economic activities—including agricultural activities—in such buildings located in the coastal areas of the Calabria Region, the Autonomous Region of Sardinia, and the Sicilian Region, and which were damaged as a result of the exceptional weather events that occurred beginning on January 18, 2026.
Whereas:
by resolution dated January 26, 2026, the Council of Ministers declared a state of emergency, for twelve months, as a result of the exceptional weather events that occurred beginning on January 18, 2026, in the coastal areas of the Calabria Region, the Autonomous Region of Sardinia, and the Sicily Region;
in implementation of said resolution, the Head of the Department of Civil Protection issued, on January 30, 2026, Order No. 1180 and subsequent amendments, containing “Initial urgent civil protection measures in response to the exceptional weather events that, beginning on January 18, 2026, affected the coastal areas of the Calabria Region, the Autonomous Region of Sardinia, and the Sicily Region,” published in the Official Gazette No. 27 of February 3, 2026 (hereinafter the “Ordinance”);
Article 10 of the Ordinance, titled “Suspension of Loans,” provides as follows:
“Due to the severe socioeconomic hardship resulting from the event described in the preamble, said event constitutes a case of force majeure within the meaning and for the purposes of Article 1218 of the Civil Code. Holders of mortgages on evacuated buildings, or on the Management of commercial and economic activities—including agricultural activities—carried out in such buildings, upon submission of a self-certification of the damage sustained, prepared in accordance with Presidential Decree No. 445 of December 28, 2000, as amended and supplemented, are entitled to request from credit institutions and banks, until the aforementioned property is deemed safe for use or habitable, and in any case no later than the date of termination of the state of emergency, a suspension of the installments on such mortgages, choosing between the suspension of the entire installment or of the principal portion only.
Within thirty days of the effective date of this ordinance, banks and financial intermediaries shall inform borrowers, at least through a notice posted in their branches and published on their websites, of the possibility to request a suspension of payments, indicating the repayment schedule and the costs of the suspended payments calculated in accordance with the provisions of the December 18, 2009, Agreement between the Italian Banking Association (ABI) and consumer associations regarding the suspension of payments, as well as the deadline—not less than thirty days—for exercising the right to suspension. If the bank or financial intermediary fails to provide such information within the prescribed timeframes and with the required content, installments due by July 14, 2026, shall be suspended until that date, without any additional expenses to the borrower.”;
We would like to inform our valued customers that our Bank is prepared to implement the suspension of mortgage payments in accordance with the aforementioned article of the Ordinance, as described above.
Ocdpc No. 1180 of January 30, 2026 | Department of Civil Protection
Emergency due to exceptional weather events occurring in the municipalities of Arzignano, Brogliano, Cornedo Vicentino, Recoaro Terme, Trissino, and Valdagno in the Province of Vicenza—Extension of the state of emergency for an additional 12 months
Suspension of mortgage payments for businesses whose buildings have been evacuated, or the management of commercial and economic activities—including agricultural activities—in such buildings located within the municipalities of Arzignano, Brogliano, Cornedo Vicentino, Recoaro Terme, Trissino, and Valdagno in the Province of Vicenza—and damaged as a result of the exceptional weather events that occurred on April 17 and 18, 2025.
Whereas:
by resolution dated July 14, 2025, the Council of Ministers declared a state of emergency, for twelve months, as a result of the exceptional weather events that occurred on April 17 and 18, 2025, within the municipalities of Arzignano, Brogliano, Cornedo Vicentino, Recoaro Terme, Trissino, and Valdagno in the Province of Vicenza;
in implementation of said resolution, the Head of the Department of Civil Protection issued, on August 13, 2025, Order No. 1157 and subsequent amendments, containing “Initial urgent civil protection measures in response to the exceptional weather events that occurred on April 17 and 18, 2025, in the municipalities of Arzignano, Brogliano, Cornedo Vicentino, Recoaro Terme, Trissino, and Valdagno in the Province of Vicenza,” published in the Official Gazette No. 215 of August 16, 2025 (hereinafter the “Ordinance”);
Article 9 of the Ordinance, titled “Suspension of Mortgages,” provides as follows:
“Due to the severe socioeconomic hardship resulting from the event described in the preamble, said event constitutes a case of force majeure within the meaning and for the purposes of Article 1218 of the Civil Code. Holders of mortgages on evacuated buildings, or on the Management of commercial and economic activities—including agricultural activities—carried out in such buildings, upon submission of a self-certification of the damage sustained, made in accordance with Presidential Decree No. 445 of December 28, 2000, as amended and supplemented, are entitled to request from credit institutions and banks, until the aforementioned property is deemed safe for use or habitable, and in any case no later than the date of termination of the state of emergency, a suspension of the installments on such mortgages, choosing between the suspension of the entire installment or of the principal-only portion.
Within thirty days of the effective date of this ordinance, banks and financial intermediaries shall inform borrowers, at least through a notice posted in their branches and published on their websites, of the possibility to request a suspension of payments, indicating the repayment schedule and the costs of the suspended payments calculated in accordance with the provisions of the December 18, 2009, Agreement between the Italian Banking Association (ABI) and consumer associations regarding the suspension of payments, as well as the deadline—not less than thirty days—for exercising the right to suspension. If the bank or financial intermediary fails to provide such information within the prescribed timeframes and with the required content, installments due by July 14, 2026, shall be suspended until that date, without any additional expenses to the borrower.”;
We would like to inform our valued customers that our Bank is prepared to implement the suspension of mortgage payments in accordance with the aforementioned article of the Ordinance, as described above.
Ocdpc No. 1157 of August 13, 2025 | Department of Civil Protection
Extension of the State of Emergency: Council of Ministers Resolution of June 22, 2026 – Weather Events in the Veneto Region on April 17 and 18, 2025 | Department of Civil Protection